Privacy Policy – Vivalis

This Privacy Policy describes how Vivalis Labs ("we," "us," or "our") collects, processes, and shares information about you when you visit our website at thevivalis.us (the "Site") and purchase our products. By browsing or otherwise interacting with the Site, you agree to the data practices outlined in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily share with us when placing an order, subscribing to communications, or contacting our customer care team, such as:

  • Full name, email address, shipping address, and phone number
  • Payment information (processed securely through BuyGoods)
  • Order details and purchase history
  • Communications you send to us (e.g., support questions, product feedback)

Information Collected Automatically

Each time you visit our Site, certain technical information may be recorded automatically, including:

  • IP address, browser type, operating system, and device details
  • Pages viewed, time spent on each page, and the referring URL that brought you here
  • Cookies and similar tracking technologies

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Process and deliver your orders
  • Communicate with you about orders, product updates, and service inquiries
  • Improve our website functionality, product offerings, and overall customer experience
  • Send promotional communications (only with your explicit consent)
  • Detect, investigate, and prevent suspicious or fraudulent activity
  • Comply with applicable legal requirements and regulations

3. Sharing Your Information

Your information may be shared with the following parties:

  • BuyGoods: Our official retail partner responsible for payment processing and order fulfillment. BuyGoods is a Delaware corporation headquartered at 1201 N Orange Street Suite #7223, Wilmington, DE, 19801, USA.
  • Service Providers: Trusted third-party vendors that assist with business operations (e.g., shipping, email platforms, analytics tools)
  • Legal Requirements: When required by law, court order, or government authority

We never sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and related technologies to enhance your browsing experience, track Site activity, and personalize content. You may adjust cookie settings through your browser. Please be aware that disabling cookies may restrict certain features of the Site.

5. Protecting Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are handled through BuyGoods with industry-standard SSL encryption. However, no method of data transmission over the Internet can be guaranteed to be completely secure.

6. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the ability to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate data
  • Request deletion of your personal information
  • Unsubscribe from marketing emails
  • Object to the processing of your personal information

To exercise any of these rights, please email us at support@govivalis.com.

7. Third-Party Links

Our Site may contain links to external third-party websites. We are not responsible for the privacy practices or content of those external platforms. We recommend reviewing the privacy policies of any third-party sites before providing your information.

8. Children's Privacy

Our Site and products are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we learn that information from a child has been collected, we will take immediate steps to remove it from our records.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. All changes will be posted on this page. By continuing to use the Site after any updates, you acknowledge and accept the revised Privacy Policy.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law provisions.

11. Contact Us

If you have any questions about this Privacy Policy or how we manage your information, please contact us:

  • Email: support@govivalis.com
  • Company: Vivalis Labs
  • Address: 19655 E 35th Drive Suite 100, Aurora, CO 80011, USA